Digital Transformation
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Date: 4th May 2022
Time:
Time:
10:45 - 11:00 Presentation
11:30 - 12:15 Panel discussion "How to create impact in Digital Transformation
Stephen Cassidy MA MInstP CEng FIET leads research in Behavioural, Organisation and System Science at BT, with a particular interest in the relationship between people, information technology and organisational structure and how this determines enterprise culture and effectiveness. This multi-disciplinary programme combines research into AI, data-driven decision tools, self-learning systems, human behaviour and culture.
After graduating in physics, his initial research interests were in fibre optics, during which time he published over 60 journal and conference papers, and filed a similar number of patents. He then spent a number of years in different roles around the business, including intelligent networks, platform strategy, systems evolution, and high tech sales, before returning to research to run the networks research programme. His experiences in the range of business areas developed his current interest in how organisations function, and how they could improve.
He lectures on the MBA programme at Tsinghua University, Beijing, on Information Systems at LSE, and on the Executive Education programme of the Cambridge Judge Business School. He is a member of several advisory boards, a Member of the Institute of Physics and a Fellow of the Institute of Engineering Technology. He is a winner of the Queen’s Award for Industry.
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After graduating in physics, his initial research interests were in fibre optics, during which time he published over 60 journal and conference papers, and filed a similar number of patents. He then spent a number of years in different roles around the business, including intelligent networks, platform strategy, systems evolution, and high tech sales, before returning to research to run the networks research programme. His experiences in the range of business areas developed his current interest in how organisations function, and how they could improve.
He lectures on the MBA programme at Tsinghua University, Beijing, on Information Systems at LSE, and on the Executive Education programme of the Cambridge Judge Business School. He is a member of several advisory boards, a Member of the Institute of Physics and a Fellow of the Institute of Engineering Technology. He is a winner of the Queen’s Award for Industry.
Digitisation Dynamics - maintaining the human and business connection through time: some critical research questions
Digitalisation is the driving force behind modern life, ever-increasing in sophistication and ubiquity. It mediates our burgeoning access to information, products & services, and even each other – co-ordinating the complex and often ephemeral delivery chains behind each transaction. Telecoms is no exception, where it helps networks and their management achieve economic scale, managing the ever-growing complexity of the technology and provider relationships.
These capabilities have even more impact when the technology is equipped to learn from its own performance and adapt processes to improve outcomes. This allows human beings to add their value at higher levels of the business, devolving the repetitive minutiae to machines. This brings into scope a new raft of critical technological and human behavioural challenges, which need deep research to help us navigate.
The talk will describe some of these research challenges, referencing one or two examples and experiences from the work here at BT, and with academic partners.
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