Dr Gilbert Owusu, Head of Service & Operational Transformation Research, BT

Conference Panel!

At our TFNetworkSpring21 conference on "Creating Value for Economies: Collaborate - Innovate - Educate". 

Dr Gilbert Owusu heads the Service and Operational Transformation Research in BT. He has a strong track record in applying AI, production management and operations modelling technologies to service operations which have led to significant customer service improvements and OPEX reduction in BT's operations.

Gilbert's research on applying AI technologies for transforming service operations have been published widely in book chapters, conferences and journals, He is the co-editor of two books on service production management. Gilbert is a visiting professor at University of Essex, a member of the UK Operational Research Society's General Council and an executive member of the British Computer Society's Specialist Group on AI.

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Creating Value for Economies: Collaborate - Innovate - Educate

Panel discussion

Wednesday 24th March, 13:05 - 13:40

Gilbert will be joined by his academic partners and former postgraduate researcher for a panel discussion at our conference providing case studies about the impact of collaboration. 

Hani Hagras, University of Essex

Rupal Rana, Loughborough University

Ken Reid, Michigan State University

Kyle Martin, Robert Gordon University