Kevin Lee, BT, on "Understanding BT’s digital transformation"

Conference TFNetworkSpring22

Digital Transformation
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Date: 5th May 2022
Time: 10:00 - 10:15

Kevin Lee, Chief Digital Officer, Consumer at BT, is responsible for the overall vision and strategy for all digital products and services across BT’s consumer brands, spanning BT, EE and Plusnet. In this role, Kevin oversees a team of product, digital strategy, design, research, and engineering creators to drive innovation and deliver great products to extend BT’s market leadership and surprise and delight millions of customers.

Kevin has a long track record of digital leadership, including roles at eBay, PayPal, Visa, Samsung, Whirlpool and GE Healthcare, in the UK, US, Italy, Korea and beyond. He’s passionate about tackling challenging business and customer problems, working with brilliant growth mindset teams, and driving impact for the customers whose lives are touched by the products and services he and his teams deliver.

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Understanding BT's digital transformation

Kevin Lee shares insights into the strategy, thinking, progress and programmes that make up the transformation BT’s Digital team is driving to accelerate the company on its journey from telecoms incumbent to technology leader. Spanning everything from a customer-obsessed approach to user experience to how data and AI and other platforms will help BT shift from purely being a seller of ‘stuff’ to a key connector between producers and consumers, Kevin shares a valuable glimpse behind the scenes at BT as it undergoes a period of incredible and accelerated change.